Order Policies & Procedures

1. Payment Methods

Our online store operates on the Shopify platform, which acts as our payment gateway and processes the following methods of payment:

2. Shipping Methods

We ship worldwide with the following carriers:

Japan Post
- Express Mail Service (EMS)
- International ePacket*
DHL

*Intl. ePacket ships at a lower cost than regular EMS for packages weighing less than 2kg. However, tracking is only available for certain countries.

3. Shipping Fees and Delivery Times

Due to the ongoing effects of the 2019 Coronavirus (COVID-19) pandemic, EMS (Express Mail Service by Japan Post) is temporarily unavailable for some areas, and other areas are experiencing considerable shipping delays. We still accept orders from the areas experiencing delays, and for those living in the temporily suspended countries, we can update your shipping method preference to DHL at your request.

Japan Post Rate for EMS & International ePacket

	EMS			International ePacket
	Asia	North America	Europe	Asia	North America / Europe
Delivery Time (approx.)	7 days	7 days	7-10 days		10 days
500 g	1400	2000	2200	980	1235
1 kg	2100	2900	3200	1480	1985
1.5 kg	2700	3700	4100	1920	2525
2 kg	3300	4500	5000	2360	3065
3 kg	4300	5900	6600
5 kg	6300	8700	9800

Tacking Code： Please check tracking services in your country. For example:
USPS: https://www.usps.com/manage/
CANADA: https://www.canadapost.ca/trackweb

DHL

＊Delivery fee varies by country. We will provide a precise estimate after receiving your order.
Example
Japan to Washington D.C., USA:
WDH 33x18x10 (cm)：8,600 yen
WDH 33x32x10 (cm)：11,900 yen
WDH 33x32x18 (cm)：18,000 yen
WDH 33x32x34 (cm)：25,000 yen
＊maximum package weight is 15 kg

Delivery time：1 to 3 days

Tracking：https://www.dhl.com/en/express/tracking.html

4. Duties & Tax

According to your country’s import regulations, please be aware that you may be charged a customs duty when you purchase. In such a case, we are not responsible for any costs inccurred by local customs regulations.

The total purchase cost will be noted on the surface label of parcel.

In some cases, the parcel may have been opened during customs inspections. We are not responsible for any loss, seizure, or damage inccurred during such legal inspection.

5. Returns & Refunds

In general, all sales on this site are final and we don’t accept returns or refunds. However, if your purchased item arrives with apparent damage or defect, we may send a replacement of the same item(s). In such a case, please send us photographic evidence and contact us within 1 month from the shipped date (from Japan). We shall not be responsible for refund or re-shipment in cases where parcel is returned due to recipient's absence.